Terms & Conditions & Refund Policy
Please review our service terms, refund regulations, communication protocols, and medical responsibilities carefully before subscribing.
1. Package Commitment & Data Updates
Clinical ProtocolOnce you subscribe and complete the health assessment questionnaire, our medical team immediately begins analyzing your clinical file. The subscriber is required to provide any requested laboratory analyses (if applicable) and accurate body measurements on time to ensure prompt delivery of the customized protocol and its continuous scheduled updates.
2. Refund Policy
Financial TermsBecause our services rely directly on the "dedicated effort, medical analysis, and clinical time" invested by our medical physicians to study your condition and craft an individualized nutrition protocol, no refunds can be issued once the nutrition plan has been delivered or after the medical consultation has commenced. In the event of a cancellation request submitted prior to receiving the plan or before clinical preparation begins, administrative fees and payment gateway transaction fees will be deducted, and the remaining balance will be refunded. For digital products (such as the 49 Secrets to Ideal Weight booklet), they are covered by our 100% money-back guarantee: a full refund is granted if you adhere to all instructions in the booklet for 3 months without results, providing proof of commitment to ensure seriousness.
3. Communication Policy & Operating Hours
Channels & AppointmentsTo maintain exceptionally high standards of clinical care for all subscribers, ongoing communication is conducted exclusively via the official channels specified in your package (Telegram or dedicated website chat). The medical team commits to replying within the timeframe designated in your package specifications during official working hours and business days. Please respect scheduled online consultation appointments and arrive on time. In case of absence without prior notice (at least 24 hours in advance), the session will be deducted from your package balance.
4. Confidentiality & Medical Privacy
Strict ConfidentialityAt Nutri-Shift, we hold your personal privacy sacred. All of your clinical medical data, photos (if requested to monitor physiological progress), and laboratory reports are encrypted and securely stored on protected servers. None of your data will ever be shared, sold, or used for marketing purposes without your prior explicit written consent.
5. Medical Disclaimer
Critical Medical NoticeAll services, dietary plans, and consultations provided through the Nutri-Shift website are meticulously designed by certified medical physicians and specialists, aimed at improving lifestyle and managing chronic conditions through therapeutic nutrition. However, these services do not replace direct clinical examination or emergency hospital visits with your attending physician during critical medical situations. Our commitment is to provide premier evidence-based nutritional care tailored to the information and laboratory analyses you share with us; therefore, the responsibility of providing an accurate, complete, and honest medical history lies entirely upon the client. Results vary from individual to individual depending upon adherence to the plan and recommendations of the medical team.
Have any questions regarding our terms?
Our team is always here to clarify any aspect of your subscription and clinical care.